Política de envío
Where do you ship?
We offer both domestic and international shipping services, depending on your location and availability of services in your area. However, some exclusions apply, as certain countries are unable to receive our shipments.
For international deliveries, please note that any import duties or taxes are the buyer's responsibility and may be charged upon arrival. These fees are not included in the purchase price and are separate from the shipping charges. We appreciate your understanding.
Which shipping company do you utilize for your deliveries?
Our preferred domestic shipping carriers are UPS and, to a lesser extent, Fedex. Internationally, we use UPS, Fedex, and DHL. USPS shipping is available upon request only.
How much does shipping cost?
We offer customized shipping rates based on the dimensions, weight, destination, and service type of your package. Our domestic shipping fees typically start from $8 to $25 for prints, while larger prints may incur higher rates. For international orders, the cost can range from $35 to $150 or more for oversized prints. For other products besides prints, kindly contact us for a prompt quote tailored to your specific needs.
How long will it take for my purchase to ship?
At our family-owned business, we understand the importance of getting your purchase to you as soon as possible. Most prints are shipped within 1-14 days, with occasional delays due to high order volume. Once your order is shipped, you can expect your domestic delivery in 1-7 business days, depending on your level of service. For international orders, delivery typically takes 2-10 days, barring any customs delays. Trust us to provide the efficient and reliable shipping you deserve.
What kind of boxes do you ship in?
Is expedited shipping an option?
We offer expedited shipping for your convenience, although we cannot always guarantee a prompt delivery. However, we strive to ensure the earliest possible dispatch of your artwork. Simply inform us at the time of purchase that you require a speedy delivery, and we will work with you to make it happen.
I live in Denver, may I pick up my purchase instead of shipping?
We are happy to accommodate your preference for picking up your artwork in-person. Simply inform us of your intentions and we will coordinate a convenient time for you to do so.
Do you provide insurance on your shipments?
At Abend Gallery, all artwork purchases come with comprehensive shipping insurance. In the unfortunate event of your order arriving damaged or incorrect, don't hesitate to reach out to us at via our contact form or 303-355-0500. We're fully committed to rectifying the situation to the best of our abilities.
What happens if my order is lost or damaged?
In the rare event that your order goes missing or sustains damages in transit, we will work closely with you to find the most optimal solution. In the case of damage, please take photographs of any damages to the packaging upon receipt and save the box/tube for insurance purposes. Thank you for your cooperation.
In the unlikely event of damage to your print, we are here to offer a replacement. Even if the courier loses your package, we will do everything we can to locate it. In the event that the package cannot be found, we will offer you a replacement print. If we are out of limited editions, we will replace it with an Artist Proof so that you can still enjoy your artwork. Your satisfaction is our top priority. Certain prints in our collection are printed and signed on-demand. If you're interested in obtaining a limited edition of the same print, we might be able to accommodate you. To qualify, you'll need to provide us with proof that you have destroyed the original print. Unfortunately, this offer isn't available for lost prints.
Typically, we can have licensed professionals or the original artist repair any non-catastrophic damages with all expenses covered by us. Alternatively, if the courier happens to lose the artwork, we will issue a full refund after exhausting all possible resources in searching for the lost package. To provide extra reassurance, we offer an air-tag for the shipment at your request and expense. Important Notice: To ensure coverage for repair expenses, we kindly request that you notify us of any artwork damage within 3 days of package delivery.
All other items
Replacements will be offered in the case of damage or the package being lost. If a replacement isn't available, you will be offered a full refund or credit.
Help! I gave you the wrong address, what can be done?
We are pleased to help you make corrections to your address. If your order has not yet been shipped, we can easily update your shipping address. In the event that your package has already been shipped, we will work with you to resolve any issues with the shipping carrier.
Will I receive a tracking number on my order?
Our automated system generates a tracking number for your order once it has been shipped. Please be sure to check your spam folder to ensure that you receive it.